Our Return Policy
Effective Date: 06/03/2025
Thank you for shopping with New Energy Technology Solutions! We strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, please review our Return Policy below.
1. Eligibility for Returns
You may return products within [Insert Number of Days, e.g., 30 days] from the date of delivery for a full refund or exchange, provided that:
- The item is in its original, unused condition with all tags and packaging intact.
- You have proof of purchase (e.g., receipt or order confirmation).
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized products.
- Digital downloads or software.
- Items marked as non-returnable at the time of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Service team at [Contact Information] to request a return authorization (RA) number.
- Securely package the item in its original packaging.
- Clearly write the RA number on the outside of the package.
- Ship the package to the designated return address provided by our Customer Service team.
4. Return Shipping Costs
Unless the return is due to a manufacturer error or defective item, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refund Processing
Once we receive your returned item, we will inspect it and process your refund within [Insert Number of Days, e.g., 7-14 business days]. Refunds will be issued to the original payment method. Please note that bank processing times may vary.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. A refund will be initiated for the returned item once it is processed.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within [Insert Time Frame, e.g., 7 days] of delivery. We will provide instructions for returning the item and may cover return shipping costs in this case.
8. Changes to the Return Policy
We reserve the right to amend this Return Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website following such changes constitutes your acceptance of the new Return Policy.
9. Contact Information
If you have any questions or concerns regarding this Return Policy, please contact us at [Contact Information].
By purchasing from our website, you confirm that you have read, understood, and agreed to this Return Policy. Thank you for choosing New Energy Technology Solutions!